You have the right to have your automobile repaired in the registered shop of your choice. You're insurance company cannot direct you otherwise.

You are not required to have your automobile repaired or appraised in a shop recommended by the insurance company.

You are not required to get one or more estimates.

You are not required to take your car to an insurance company's drive-in claim service.

You may legally appoint your repair shop to act as your "Designated Representative," to
protect your interest and negotiate a fair claim settlement with your insurance company.